Please be aware that we may require authorisation from the supplier of the item before we proceed with the warranty claim, so please be patient. In the event of a faulty/defective product, we may need to return the item to the supplier/manufacturer for inspection. My item is faulty, how long will it take?
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If you believe that you have been sent an item in error or think that it may be faulty, please contact us on 01462 650740 or send an email with details of the error/fault to and we will get back to you with details on how to proceed. We will refund up to a maximum of £8.00 (unless agreed beforehand in writing). In the event that an item has been sent in error or is faulty, we will pay for the return postage cost. Unless the item has been sent in error or is faulty, it will be the customer’s responsibility for any costs involved in returning an item. Please be aware that although refunds are processed straight away, it can take up to 5 working days for the amount to show back on to your card. With refunds usually being processed the same day. Returns are typically processed on the day of receipt. How long will it take for my return to be processed? If you can’t find or don’t have your returns form, just email write a note to us with your invoice number, name and what you would like us to do i.e.
refund or replace) and we will do the rest.
If you would like to return an item, simply indicate the items that you would like to return and what you would like us to do (i.e.
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We have a downloadable returns form link Download Returns PDF or see it at top of the page just hover over it. You can Call us at Tel 01462 650740 or send Items back Address Custom Riders ltd, Unit 6, Mountbatten Place, Selsey, PO20 0AY. Please note we can not accept returns on Custom Bike build or Custom Wheels as these are made to order. If for whatever reason you are unhappy with your purchase, simply return the unused item, in its original packaging and we will issue you with a refund or replacement. At Custom Riders we offer a 30-day money-back guarantee. If you don't think any of the above situations apply, you can use this feedback form to request a review of this block.We want our customers to be able to buy with confidence. Contact your IT department and let them know that they've gotten banned, and to have them let us know when they've addressed the issue.Īre you browsing GameFAQs from an area that filters all traffic through a single proxy server (like Singapore or Malaysia), or are you on a mobile connection that seems to be randomly blocked every few pages? Then we'll definitely want to look into it - please let us know about it here. You'll need to disable that add-on in order to use GameFAQs.Īre you browsing GameFAQs from work, school, a library, or another shared IP? Unfortunately, if this school or place of business doesn't stop people from abusing our resources, we don't have any other way to put an end to it. When we get more abuse from a single IP address than we do legitimate traffic, we really have no choice but to block it. If you don't think you did anything wrong and don't understand why your IP was banned.Īre you using a proxy server or running a browser add-on for "privacy", "being anonymous", or "changing your region" or to view country-specific content, such as Tor or Zenmate? Unfortunately, so do spammers and hackers.
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